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Proof of Consent (Opt-In) Collected — Verbal Consent via Automated Voice Bot (California)

Customers provide express verbal consent during an automated phone call handled by an interactive voice response (IVR) / automated voice bot operated by Avant-Garde Construction Enterprise.

Opt-in mechanism:

  • The automated system verbally discloses that automated SMS messages may be sent.
  • The caller is asked to affirmatively confirm consent by a clear verbal response (e.g., saying “YES”) or by pressing a designated key.
  • No text messages are sent unless affirmative consent is provided.

Consent disclosure spoken to callers:

“By continuing, you agree to receive automated text messages from Avant-Garde Construction Enterprise regarding your inquiry, appointments, or services. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out.”

Affirmative action required:

  • Caller must verbally say “YES” or press a specific keypad input to confirm consent.
  • Silence or call continuation alone does not constitute consent.

Purpose of messaging:

  • Appointment confirmations and reminders
  • Responses to customer inquiries
  • Service-related notifications and follow-ups

Sender identification:
All SMS messages clearly identify Avant-Garde Construction Enterprise as the sender and include opt-out instructions.

Opt-out process:

  • Customers may opt out at any time by replying STOP to any message
  • Opt-out requests are honored immediately and permanently unless the customer re-opts in

Recordkeeping and proof retention:
We retain records of:

  • Call timestamp and originating phone number
  • IVR consent prompt version
  • Caller’s affirmative verbal or keypad response
  • Call recording or system log confirming opt-in

Jurisdiction compliance:
Consent collection and messaging practices comply with:

  • TCPA (Telephone Consumer Protection Act)
  • California consumer protection and privacy laws
  • Twilio A2P 10DLC messaging requirements

Use Case Description

Avant-Garde Construction Enterprise uses automated SMS messaging to communicate with customers who have expressly provided verbal consent during an automated phone call handled by an interactive voice response (IVR) / automated voice bot.

Messages are sent only after the caller affirmatively opts in (by verbal confirmation or keypad input) and are strictly conversational and transactional, related to the customer’s inquiry or services requested.

Message use cases include:

  • Appointment confirmations and reminders
  • Follow-up messages related to customer inquiries
  • Service-related notifications and scheduling coordination

All messages clearly identify Avant-Garde Construction Enterprise as the sender and include opt-out instructions. Customers may opt out at any time by replying STOP.

No marketing blasts, lead resale, or third-party messaging is conducted. Messaging is limited to customers who have directly contacted Avant-Garde Construction Enterprise and provided explicit consent.

Messaging practices comply with:

  • TCPA requirements
  • California consumer protection laws
  • Twilio A2P 10DLC policies